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IT Service Management Best Practices Using IBM SmartCloud Control Desk by Daniel Wiegand, Leonardo Matos, Aurelien Jarry, Samuel Hokama, Alex Chung, Axel Buecker, Jason Brown, Bo Batty

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Self-service
This chapter describes the benefits of self-service, and provides information about using and configuring the Self Service Center in IBM SmartCloud Control Desk.
This chapter includes the following sections:
9.1 Self-service overview
A service desk is designed to act as the central point of contact between the user and IT operations. However, much has changed in recent years ...

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