This chapter describes the benefits of self-service, and provides information about using and configuring the Self Service Center in IBM SmartCloud Control Desk.
This chapter includes the following sections:
9.1 Self-service overview
A service desk is designed to act as the central point of contact between the user and IT operations. However, much has changed in recent years ...

Get IT Service Management Best Practices Using IBM SmartCloud Control Desk now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.