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IT Service Management Best Practices Using IBM SmartCloud Control Desk by Daniel Wiegand, Leonardo Matos, Aurelien Jarry, Samuel Hokama, Alex Chung, Axel Buecker, Jason Brown, Bo Batty

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Service level management
This chapter describes how IBM SmartCloud Control Desk supports the service level management process. It provides key concepts of the process, and describes its use with the product, including typical use cases and configuration considerations.
The following sections are included in this chapter:
7.1 Service level management process overview
Service level management process is part of the service design lifecycle ...

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