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IT-Servicekatalog
book

IT-Servicekatalog

by Robert Scholderer
June 2017
Intermediate to advanced
434 pages
10h 26m
German
dpunkt
Content preview from IT-Servicekatalog

16Zehn wichtige Fragen und Antworten für IT-Servicekatalog-Manager

Da ein IT-Unternehmen mit einem IT-Servicekatalog meistens ein Projekt hat, bei dem sich die Erfolge erst nach ein oder zwei Jahren einstellen, tauchen auf dem Weg dorthin einige Fragen auf. Diese Fragen an Servicekatalog-Manager sind wiederkehrend. Zur Vorbereitung auf diesen mehrfachen Prozess des Anfragens dient dieses Kapitel. Hier sind die Antworten, die in vielen Projekten die Fragenden aus dem Management oder Projektleiter zufriedenstellten.

Frage 1: Was ist ein IT-Service und woraus besteht er?

Diese Frage kommt in verschiedensten Zusammenhängen auf. Insbesondere, wenn mehrere Kollegen mitarbeiten und deren IT-Services beschreiben sollen. Um hier keine philosophischen ...

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Publisher Resources

ISBN: 9781492064183