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IT-Servicekatalog by Robert Scholderer

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ELiteratur

[Andenmatten 2008] Andenmatten, M.: ISO 20000: Praxishandbuch für Servicemanagement und IT-Governance. Symposion Publishing GmbH, 2008.

[Beims 2009] Beims, M.: IT-Service Management in der Praxis mit ITIL® 3: Zielfindung, Methoden, Realisierung. Hanser Fachbuch, 2009.

[Bellwood u. a. 2005] Bellwood, T.; Clement, L.; Ehnebuske, D.; Hately, A.; Hondo, M.; Husband, Y. L.; Januszewski, K.; Lee, S. B.; McKee, B.; Munter, J.; von Riegen, C.: UDDI Version 3.0 – UDDI Spec Technical Committee Specification, 2002; publiziert unter: http://uddi.org/pubs/uddi-v3.00-published-20020719.htm; abgerufen am 10.08.2005.

[Berger 2005] Berger, T.: Konzeption und Management von Service-Level-Agreements für IT-Dienstleistungen. Dissertation, Darmstadt, 2005;. ...

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