IT Services: Costs, Metrics, Benchmarking, and Marketing

A.3. System Administrator (SA)

Education

A relevant BS degree preferred. As an alternative, candidates with previous experience in IT may also qualify. The quality of the experience as demonstrated by achievement may compensate for lack of formal education.

Experience

Generally, one year of satisfactory performance in related area, and approximately one to two years of job experience to date. Experience should include exposure to commercial, administrative, or industrial work environments.

Skills

• Demonstrates an aptitude for systems work.

• Adheres to procedures, maintains records, and follows problems through to resolution.

• Demonstrates a systematic, disciplined, and analytical approach to problem solving.

• Demonstrates detailed knowledge of hardware ...