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IT Services: Costs, Metrics, Benchmarking, and Marketing by Robert E. Matthews, Thomas R. DiPasquale, Anthony F. Tardugno

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12.3. People

Managing the human aspects of any project or initiative is the most challenging and the most rewarding undertaking. Everything we do centers around people: establishing coalitions, gaining buy-in, getting sign-off, productivity, staffing, etc. To summarize:

  • Establish coalitions and gain buy-in early.

  • Staff your team strategically.

  • Test the market for resource availability.

  • Establish a strong communication and feedback loop.

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