7. Solutions and Tools for Breaking Through Barrier #3: Helping People Fight Through the Finish
Given all the time and energy it takes to overcome the first two barriers to change and get people to see and move, it is sometimes heartbreaking to watch all that success go down in flames because of a failure to finish. As I explained in the last chapter, failure to finish is primarily a function of people getting tired or getting lost. These two culprits keep people from moving fast or far enough to achieve and sustain success. The antidotes to getting tired and getting lost are champions and charting.
Providing Champions
Remember how tired Sam, our gate agent with YAA, got even after he saw and believed in the Customer First change? He planted ...
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