In order for a company or agency to be a leader in sustainability, it is imperative that IT partner with other functions to create better sustainability performance within and across the various business processes of the enterprise. Within each function or cross-functional process, there are three dimensions along which IT can contribute to better sustainability performance:
•Support for decision making
•Support for social capital creation
•Support for replacing “atoms with bits”
Support for decision making is key because creating sustainability is largely a process of decision making. Whether at the scale of an individual making a decision about which car to buy or which container to recycle or at the level ...