9 Dynamic Passenger Information
Passengers like to be informed at all times about the course of their trip. If there are delays, they are much more prepared to accept additional wait times if they are told in good time how long they will have to wait. This goes as far as reducing the “perceived waiting time” if the passenger is informed promptly and in detail. A transport company that succeeds in doing this conveys a feeling of reliability and competence.
This radiates so strongly on the image of public transport that providing realtime, trip-related information even plays a role when tendering transport services. In new transport contracts, transport companies have to commit to publishing a continuous data stream for the ...