SM-Q1: What criteria was used to determine the 12 disciplines of systems management?
SM-A1: The 12 disciplines of systems are based on my personal experience in managing seven different infrastructures and in consulting with dozens of clients and computer user group representatives.
SM-Q2: Should systems management processes be modified according to platform environment?
SM-A2: In most cases no. Many of the structures and disciplines of system management processes developed for mainframe and midrange environments, when properly designed and implemented, can optimize client/server and web-enabled environments.
SM-Q3: What is the single biggest inhibitor to an ...