Chapter 1. Acquiring Executive Support


Regardless of how well we design and implement systems management processes, they will likely fail without the approval and support of senior management. At some point in time, almost all requests for systems management hardware, software, or staffing need approval by IT executives or their superiors. That, in essence, is where the budget buck usually stops. This chapter discusses ways to acquire executive support and approvals, as well as how to ensure their ongoing endorsement.

Before we attempt to gain executive support for systems management processes, we need to be clear on exactly what the expression means. The words systems management may have different meanings for different ...

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