Chapter 5. Ethics, Legislation, and Outsourcing


This last chapter of Part One presents three separate but related elements of managing today’s complex IT environments. These are the important aspects of ethics, legislation, and outsourcing, and they all involve highly intertwined human characteristics. The reason these are significant and timely is because each has come to influence how companies in general, and IT organizations in particular, are managed today.

The chapter begins with clear definitions of personal and business ethics. Next is a look at how several major corporations in the United States drastically compromised their business ethnics just after the turn of the new millennium. These breaches ...

Get IT Systems Management, Second Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.