January 2010
Intermediate to advanced
600 pages
13h 25m
English
Content preview from IT Systems Management, Second Edition
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Chapter 11. Problem Management
Introduction
Problems are a fact of life in all data centers. The sheer complexity of systems and diversity of services offered today all but guarantee that problems will occur. One of the many factors that separate world-class infrastructures from mediocre ones is how well they manage the variety and volume of problems they encounter.
This chapter discusses the entire scope of problem management. It begins as usual with a commonly accepted definition of this process followed by its interpretation and implications. Then we discuss the scope of problem management and show how it differs from change management and request management.
Next we look at the length the key steps required to develop ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.