IT Systems Management, Second Edition

Chapter 14. Configuration Management

Introduction

This chapter discusses an activity that is one of the least appealing to those installing infrastructure systems, while at the same time being one of the most necessary to those maintaining those systems. That activity is the documentation of hardware and software configurations. Technically brilliant personnel historically lack the talent or the desire, or both, to clearly document the complexities of their work in a simple, succinct manner. These analysts can often speak in volumes about the significance and application of their efforts but are reluctant to document them in any form. Ironically, their failure to document world-class technical accomplishments can lead to ...