IT Systems Management, Second Edition

Chapter 18. Facilities Management

Introduction

This chapter discusses the major elements associated with managing the physical environment of an infrastructure. We begin by offering a formal definition of facilities management and discussing some of the implications this definition represents. Next we list the many entities involved with facilities management, including a few that are normally overlooked. This leads to a key topic of designating a process owner and the traits most desirable in such an individual.

One of the most critical responsibilities of the process owner is to proactively ensure the stability of the physical infrastructure environment. In support of this, we list the major risks that many infrastructures ...