© Shreekant W Shiralkar 2016

Shreekant W Shiralkar, IT Through Experiential Learning, 10.1007/978-1-4842-2421-2_7

7. R2R Workshop

Shreekant W Shiralkar

(1)Mumbai, Maharashtra, India

Context: Understanding Impact of Communication on Service Delivery

As the virtual office becomes reality, the ability to accurately understand stated and unstated expectations is a challenge. In many situations, the composition of stakeholders is varied and spread across different countries, speaking multiple languages in their unique accents. Hence, more than ever before, it is essential that messages be accurately communicated and understood. Communication also influences motivation levels of the employees, as unclear interactions lead to delays and forced repetition, ...

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