1. Reengineering the Team Approach to Problem Solving

Most of us have a love-hate relationship with teams. We love sports teams, for example—Yea! Go Team!—but few of us genuinely enjoy having to participate in team activities at work. Although I have had the best of times as a member of a team that accomplished much more than the sum of each person’s input, I’ve also had the worst of times as a team member, when a poor group dynamic actually diminished team-member contributions.

I have concluded, after thousands of hours sitting through team meetings, that there are very, very few great teams. I am convinced, however, that great teams can and do exist, and that it is possible to transform a good team into a great team.

The reason we need to make ...

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