CHAPTER 16: VALUE STREAMS FOR USER SUPPORT: KNOWLEDGE MANAGEMENT
In this chapter, we explore key elements of the knowledge management practice. Those elements include:
•Purpose and description;
•The SECI model of knowledge dimensions; and
•Practice success factors.
Purpose and description
The knowledge management practice provides a method, structure, and culture for the development, collection, processing and analysis of data, information and knowledge across all value streams and practices. Every value stream and practice benefits from the knowledge management practice. Its purpose is “to maintain and improve the effective, efficient, and convenient use of information and knowledge across the organization.”
Simply put, knowledge management ...
Get ITIL® 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
