CHAPTER 19: HOW TO CREATE, DELIVER AND SUPPORT SERVICES
The final section of the ITIL 4 Specialist Create, Deliver and Support syllabus considers concepts around the creation, delivery and support of services. This information adds some detail to the previous chapters where we explored the use of a value stream to create a new service as well as to offer user support.
This chapter includes:
•Knowing how to coordinate, prioritise and structure work and activities to create, deliver and support services; and
•Understanding the use and value of three concepts and their impact to the SVS:
○Buy vs build.
○Sourcing options.
○Service integration and management.
The concepts in this chapter are more generic in nature and evolve from organisational governance. ...
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