ITIL® 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification

CHAPTER 3: PLAN AND MANAGE RESOURCES IN THE SERVICE VALUE SYSTEM

This chapter looks at concepts related to the planning and management of resources in the SVS, including:

•Team collaboration and integration;

•Workforce planning;

•Results-based measurement and reporting; and

•A culture of continual improvement.

Team collaboration and integration

People management is easier when there is a great team culture to support it. Organisations need to honestly identify where their level of teamwork is now, and then identify what areas they might need to change.

To create a great team culture, consider:

•Creating the bigger vision for the team;

•Creating leaders and managers;

•Meeting regularly;

•Integrate socially (within appropriate boundaries);

•Providing ...