ITIL® 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification

CHAPTER 5: VALUE STREAMS FOR NEW SERVICES: REVIEWING SERVICE VALUE CHAINS AND SERVICE VALUE STREAMS

In this chapter and chapters 6–10, we consider:

•How to use a value stream to design, develop and transition new services; and

•How specified ITIL practices contribute to a value stream for a new service.

Several of the ITIL practices are applied to the design, development and transition of a new service. These include:

•Service design;

•Software development and management;

•Deployment management;

•Release management;

•Service validation and testing; and

•Change enablement.

The service value chain is “an operating model for service providers that covers all the key activities required to effectively manage products and services.”

Let’s start with ...