CHAPTER 7: VALUE STREAMS FOR NEW SERVICES: CHANGE ENABLEMENT
This chapter looks at some of the details around the change enablement practice. This includes:
•Purpose and description;
•Complexity-based approach to changes;
•Practice success factors; and
•Roles: change manager, change coordinator and change authority.
Purpose and description
A change is “the addition, modification, or removal of anything that could have a direct or indirect effect on services.”
Change enablement has a purpose of “maximizing the number of successful service and project changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.”
Change is constant but needs to be controlled so that it meets the needs ...
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