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ITIL 4 Digital and IT Strategy (DITS) - Your companion to the ITIL 4 Strategic Leader DITS certification
book

ITIL 4 Digital and IT Strategy (DITS) - Your companion to the ITIL 4 Strategic Leader DITS certification

by Claire Agutter
September 2024
Beginner to intermediate content levelBeginner to intermediate
276 pages
4h 1m
English
IT Governance Publishing
Content preview from ITIL 4 Digital and IT Strategy (DITS) - Your companion to the ITIL 4 Strategic Leader DITS certification

CHAPTER 7: CREATING A DIGITAL STRATEGY

In this chapter, we’ll learn more about the steps and techniques used to define and advocate for a digital and IT strategy. This chapter includes:

Using a digital readiness assessment and performing a gap analysis;

Defining and communicating a vision and a strategy; and

Using a business case to advocate for a digital and IT strategy.

Digital readiness assessments

image

I have a problem with the term ‘digital transformation’. First, because it implies that digital is itself a goal, rather than focusing on the outcomes that digital technologies can support. And second, because transformation implies a single, ...

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Publisher Resources

ISBN: 9781787784284Publisher Website