CHAPTER 6: DPI, MEASUREMENT AND REPORTING
Measurement and continual improvement are embedded in every element of IT and IT service management. Without measurement and analysis, we cannot make good decisions. Choosing what to improve, directing activities and validating success all rely on effective measurement and reporting.
It can be tempting to think of measurement as dull, administrative, routine work. It’s anything but. Measuring the right things gives you a health check of your organisation, products, services, technology…and early warning when things are going wrong.
Measurement and reporting have moved beyond glossy monthly management ...
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