CHAPTER 2: SERVICE MANAGEMENT ROLES
In this chapter, we look at some of the service management roles and relationships that need to be defined and managed by organisations. These include:
•Service provider
•Stakeholder
•Service relationship
•Consumer
Customer
User
Sponsor
•Stakeholders and value types
Some role considerations
Roles are carried out by ...
Get ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
