ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Get full access to ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition and 60K+ other titles, with a free 10-day trial of O'Reilly.

There are also live events, courses curated by job role, and more.

Start your free trial

CHAPTER 10: THE SVS: THE SERVICE VALUE CHAIN

The service value chain is the central element of the SVS. It is an operating model that outlines the key activities required to respond to demand and facilitate value through products and services. The activities in the value chain are:

•Plan

•Improve

•Engage

•Design and transition

•Obtain/build

•Deliver and support

Figure 9 shows the service value chain¹⁰:

Figure 9: The ITIL service value chain

Activities in the chain don’t necessarily happen in a linear flow. Activities may happen in parallel, be ...

Get ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial

Don’t leave empty-handed

Get Mark Richards’s Software Architecture Patterns ebook to better understand how to design components—and how they should interact.

It’s yours, free.

Get it now

Check it out now on O’Reilly

Dive in for free with a 10-day trial of the O’Reilly learning platform—then explore all the other resources our members count on to build skills and solve problems every day.

Start your free trial Become a member now