CHAPTER 12: GENERAL MANAGEMENT PRACTICES
In today’s climate of digital transformation, the lines between what is an ‘IT’ practice or process and what is a ‘business’ practice or process are blurred. All areas of the organisation must work together for it to be able to deliver the services its customers want, at an appropriate level of quality and at the right speed. For example, some organisations that have adopted Agile software development methods now find that they are struggling to deliver value because their procurement or budgetary practices do not align with an iterative and incremental way of working.
As part of this transformation, IT ...
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