CHAPTER 4: PRINCIPLES, MODELS AND CONCEPTS
There are numerous principles, models and concepts that might be applied in High-velocity organisations. These principles, models and concepts are applied to help support the HVIT behaviours we outlined in the previous chapter. The principles, models and concepts we’ll review in this chapter are:
•Ethics
•Safety culture
•Lean culture
•Toyota Kata
•Lean/Agile/resilient/continuous
•Service-dominant logic
•Design thinking
•Complexity thinking
The ITIL 4 Specialist High-velocity IT syllabus covers a lot of topics but without going into them in great detail. There are some ideas here that will be exciting ...
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