ITIL® 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification

CHAPTER 5: ENSURING VALUABLE INVESTMENTS

This chapter addresses:

•How the service provider ensures the achievement of valuable investments; and

•How the service provider uses ITIL practices to achieve valuable investments.

Techniques for ensuring valuable investments

A service provider can ensure the achievement of valuable investments using a variety of techniques, including:

•Prioritisation

•Minimum viable products or services

•Product or service ownership

•A/B testing

To ensure investments in services deliver value, the service provider should confirm that the service contributes to the achievement of the service strategy. Contribution means that the potential value, costs, return on investment (ROI) and utility requirements are understood. ...