ITIL® 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification

CHAPTER 7: ENSURING RESILIENT OPERATIONS

There are various techniques and practices that support the HVIT objective of resilient operations. The techniques include:

•Technical debt

•Chaos engineering

•Definition of done

•Version control

•AIOps

•ChatOps

•Site reliability engineering (SRE)

The supporting ITIL practices for this objective include:

•Availability management;

•Capacity and performance management;

•Monitoring and event management;

•Problem management;

•Service continuity management; and

•Infrastructure and platform management.

Techniques for ensuring resilient operations

The purpose of resilient operations is to ensure the digital product or service is available whenever needed. Value from a product or service is only realised when ...