CHAPTER 8: ENSURING CO-CREATED VALUE
This chapter describes the techniques and practices that support the HVIT objective of co-creation of value. The technique that supports the co-creation of value is service experience.
The supporting ITIL practices for this objective include:
•Relationship management
•Service design
•Service desk
We also addressed relationship management in Chapter 5 – make sure you review that content in the context of co-creating value.
Techniques for co-creating value
Co-created value occurs when the consumer benefits from the use of the service provider’s products and services, and the service provider also achieves its goals and desired outcomes. The consumer and provider have both fulfilled their needs.
To achieve a ...
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