CHAPTER 1: HOW WAS ORGANIZATIONAL CHANGE ADDRESSED DURING THE PROJECT?
Depending on the size of the ITIL-related initiative, a change in attitude and behavior was probably required. Organizational change, which includes behaviors and attitudes, as well as culture, is often a very slow process, but it can be achieved through effective organizational change management. It can take planning and a lot of patience.
Shifts in behaviors and attitudes are difficult at best. Within an organization, there are shared values and beliefs. When large groups of people apply the same value or belief system to an organization, all areas of an organization are affected. New staff joining the organization quickly adapt to the existing system of norms.
Individuals ...
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