CHAPTER 2: ORGANIZATIONAL CHANGE
The human aspects of change
If the present state of condition shifts to a new state – change has just occurred. ITIL-related implementations can represent a major shift in how work is done. The extent of the change varies from company to company.
What motivates people to change?
There are numerous books on employee motivation. The changes that need to occur within the organization affect employees at all levels. Change scares most people. Unbelievably, change scares people at all levels. Most likely, they won’t admit it. They don’t even realize that they are afraid to make a change.
Why does change affect them in this manner?
When a change occurs, learning needs to take place. We need to learn about the new process ...
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