CHAPTER 4: SELECTING A CHANGE MODEL
There are many change models. Some are more complex than others. In this book, we’ve reviewed five different models each focusing on organizational change, yet in some cases, they take a very different approach. Which change model is right for the ITIL initiative?
- ADKAR which addressed:
awareness
desire
knowledge
ability
reinforcement.
- Six Change which spoke of:
education and communication
participation ...
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