CHAPTER 5: ACCOUNTABILITY
Regardless of which change method or model is used, it is easy to overlook a key aspect of organizational change that is critical to success. It is under-emphasized in the various change models and, in some cases, not addressed at all. It is accountability.
Without visible accountability, the changes being implemented will only partially be successful, if they are successful at all.
So, how does one define accountability? Take a few minutes now to really think about it. Are you holding people accountable? What does it mean to hold someone accountable? Are you an accountable person? When was the last time, when something didn’t go right, that you said: “I should have done …”; “it is my fault”?
Ultimately, the sponsor ...
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