ITIL and Organizational Change

CHAPTER 6: PLANNING

We’ve talked about organizational change, the value proposition, some change models, and the importance of accountability. How is all of this information brought together in a plan to address the organizational change required for an ITIL implementation?

In the course of this book, three plans have been mentioned. The project plan is meant to clarify, define, and track the course of the project. Project planning is a specialized area which is not covered in this book. It is assumed that a project plan is being used to manage the ITIL implementation. Project management is a best practice and is foundational to a successful large-scale implementation. While project plans add a lot of value, formal project plans are not always ...