CHAPTER 7: IMPORTANT ROLES

Now that you have a solid start on the change plan, it is time to consider the implementation. Whether you are ready to actually begin the implementation, or you have inserted a placeholder in the project plan for organizational change-related activities, additional planning is necessary to ensure success.

Roles and responsibilities

An important aspect of organizational change entails determining the owner of the organizational change activities. Within almost every stage of the implementation, there are change activities occurring. Who is ultimately responsible for ensuring those tasks occur? Perhaps it is the project manager who is driving the project and ensuring tasks are complete. It is great to have someone manage ...

Get ITIL and Organizational Change now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.