CHAPTER 9: ADDITIONAL GUIDANCE
Throughout this book, engagement of resources across the organization is stressed. Motivation occurs in varying ways and it is based on the individual, so it is important to engage staff at varying levels in the change process. When assigning organizational change-related tasks to individuals in the organization, it is important to consider their level of skill in critical areas. Change facilitation is not an easy task. Certain skills are crucial to success as change affects people in different ways and a change facilitator will encounter varying types of resistance.
Critical skills
The following table (Table 4: Top 10 skills for change agents) notes10critical skills for anyone filling a change-related role. While ...
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