ITIL Capacity Management

Chapter 1. Introduction to Capacity Management

As an information technology (IT) manager, you must balance many forces to accomplish your mission. You need to hire and retain highly skilled employees without going over your personnel budget. You must be sure your security precautions protect against a wide variety of attacks without restricting legitimate users from accomplishing useful work. You need to balance the risk of new technologies against the features and functions your user community demands. Making trade-offs is the daily routine of every IT manager.

This book is fundamentally about another trade-off that every IT manager must face: how to deploy enough hardware and software to run the business without deploying so much that you ...