Chapter 5. Establish the Capacity Management Information System
Effective capacity management depends on accurate capacity information. The ITIL library recognizes the importance of a specific system to deal with capacity information and calls that system the capacity management information system (CMIS). Although the name isn’t very imaginative, the concept itself is quite an innovation for most organizations. The idea of storing disparate capacity management data in a single system seems obvious, but it isn’t an easy one to implement. This chapter describes the CMIS and teaches you how to implement one for your organization.
Purpose of the Capacity Management Information System
Before launching any new IT application, you should define a ...
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