ITIL Capacity Management

Chapter 7. Staff the Capacity Management Team

IT processes require discipline, and capacity management is no exception. Implementing capacity management and making it effective requires a team of professionals who are well trained and properly aligned to their roles. In this chapter you learn about the various roles, what skills it takes to fill those roles, and how to assemble a highly productive capacity management team.

When you think about staffing the capacity management team, you should consider all phases of the service life cycle. The skills and responsibilities needed to implement capacity management are not the same as those needed to operate the service effectively for the long term. The implementation team focuses on creating the ...