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ITIL Capacity Management by Larry Klosterboer

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Chapter 10. Choose Capacity Management Tools

Now for the moment you’ve all been waiting for.... Maybe not, but if your organization is like most of the ones I’ve worked with, there is some belief that if you could just find the perfect capacity management tool, all your worries would be over. Let me start this chapter by saying there is no perfect capacity management tool, and if there were, your organization wouldn’t be ready to use it because there are no perfect organizations.

Tools play a vital role in any healthy capacity management program. It would be foolish to think you could manage hundreds of IT services and thousands of components with a simple notebook or even a very complex spreadsheet. On the other hand, tools only automate the ...

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