CHAPTER 5: GUIDING PRINCIPLES
A guiding principle is a “recommendation that guides an organization in all circumstances.”
Many things change in day-to-day operations:
•Goals
•Key staff
•Strategies
•Types of work
•Management structure
The principles remain constant, no matter what else changes. Using guiding principles allows organisations to integrate multiple ways of working and management methods within service management. For example, some organisations follow a waterfall way of working, and others use methods like Agile and DevOps. The principles allow different ways of working to be used, while making sure appropriate outcomes are delivered.
| Waterfall | “Waterfall is a development approach that is linear and sequential with distinct objectives ... |
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