Chapter 6Noticed, Remembered, Understood

When Venus Williams burst onto the world scene, Reebok was one of the very first to snap her up. A marketeer's dream, she was the epitome of modern youth: talented, driven, stylish and generationally relevant. An exceptional athlete and an exceptional signing.

I recall one of our research agencies developing a new tracking methodology. They labelled it ‘The Cool List’. It measured who was cool. How cool were they? How long had they been cool? What stage of cool were they? Who thought they were cool? What could keep them cool?

The cool list was endless.

Most organisations do the same. For their brands and for their corporate reputation, they spend a fortune on building and measuring brand equity. Yet ironically, for our number one asset — ourselves — we do stuff‐all.

Pretty uncool, I reckon.

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