Chapter 8Bad Bosses Are Great Bosses

I will always remember Saturday, 24 June 1995.

I was at Ellis Park, Johannesburg, South Africa, watching my beloved All Blacks lose to the Springboks in the Rugby World Cup final.

While it's still gut‐wrenching, it remains etched in my memory forever not for the result, but rather for this one extraordinary man and his ability to inspire a country of 42 million people to unite as one.

Although he was not the leader on the pitch, he was clearly at the forefront of that historic victory. As he has famously said, ‘Lead from the back and let others believe they are in front’.

It's a shame more of us are not like him.

Bad bosses are actually great for one fundamental reason: the fact that we remember the painful moments more than we remember the joyful ones, which means we can really learn from them. I desperately wish ...

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