Chapter 4. Take It One Boss at a Time, One Day at a Time
You answer to so many people at work on a daily basis that sometimes It's hard to say exactly who your actual "boss" is. In many ways, clients and customers are your bosses. Colleagues in other departments who need things from you—so-called internal clients and customers—are also your bosses. And there are plenty of big shots at work, who may or may not interact with you daily but are obviously among your bosses: managers above you, or your boss's bosses; bosses on other shifts; bosses in and outside your areas; and bosses on your and other teams. Ultimately, you answer to all of these bosses.
Indeed, it helps to think of your relationships at work as customer relationships, and therefore ...
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