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It's the Way You Say It, 2nd Edition
book

It's the Way You Say It, 2nd Edition

by Carol Fleming
February 2013
Beginner to intermediate
264 pages
5h 31m
English
Berrett-Koehler Publishers
Content preview from It's the Way You Say It, 2nd Edition

Introduction

As you communicate with people, they come to know you both as an individual and as a professional. The only way that people can sense your intelligence and professionalism is through the effectiveness of your communication: what they hear you say, the attitude that they perceive, and the very sound of your voice.

Professional communication is important to people in every line of work. While your expertise and skills are, of course, essential, it is your personal verbal communication that transmits your expertise and confidence to other people. While many books out there on communication will tell you what to say, few address how to say it, and even fewer will help you learn how to work specifically with your speech and your voice. ...

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Publisher Resources

ISBN: 9781609947439