Incoming e-mails
We have seen how you can configure JIRA to send e-mails to notify users of updates on their issues. But this is only half of the story when it comes to JIRA's e-mail support.
You can also set up JIRA for it to periodically poll mailboxes for e-mails and create issues based on the e-mails' subject and content. This is a very powerful feature with the following benefits:
- Hides the complexity of JIRA from business users, so that they can log issues more efficiently and leave the complexity to your IT team.
- Allows users to create issues even if JIRA can only be accessed within the internal network. Users can send e-mails to a dedicated mailbox for JIRA to poll.
Adding an incoming mail server
For JIRA to retrieve e-mails and create issues ...
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