The Help Desk project

Users will often want to get progress updates on their issues after they have logged them. So, instead of business users having to ask for updates, we will proactively update them through our newly acquired knowledge; that is JIRA notifications.

In Chapter 4, Field Management, we added a custom field called Escalation List, which allows users to add who else will receive notifications along with the issue's reporter and assignee.

Another customization we have made is to the workflows in Chapter 6, Workflows and Business Processes, with new transitions. We need to make sure those transitions fire appropriate events and also send out notifications. In summary, we need to do the following:

  • Send out notifications for the new custom ...

Get JIRA 5.2 Essentials now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.