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JIRA 7 Administration Cookbook - Second Edition by Patrick Li

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Creating mail handlers to process incoming e-mails

JIRA is not only able to send e-mails to users, but also to poll and process e-mails. It can also create issues, or add comments to the existing issues. When set up correctly, this can be a powerful way to let your users interact with JIRA.

In this recipe, we will set up JIRA to poll incoming e-mails so that it can create new issues and add comments to the existing issues. This is useful in a help-desk scenario where customers can write e-mails to the company's support e-mail address, and let JIRA automatically create issues from them.

Getting ready

Since JIRA will be polling e-mails from an inbox, you need to have its connection details, including the following:

  • The protocol it supports (for example, ...

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